Although the hosting service offered by the different companies is virtually the same, every provider has got a customized platform with its own tweaks and ways to complete given operations. In such a case, a broad knowledge base will be stunningly useful both for people with zero prior experience and for technically accomplished individuals who will ultimately discover how certain operations are carried out, but will waste time meanwhile. The objective of such a knowledge base is to make the service fast and simple to use, saving users loads of time and effort. The consequence is more content customers, since they can easily find the information they’re searching for, and a lot less work for the technical support staff representatives, because usually the vast majority of the enquiries and difficulties that customers have are already outlined in the knowledge base. If the articles are adequately written and encompass more topics, you’ll be able to discover more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting plans come with a detailed knowledge base where you can find information about all the challenges that you may possibly experience and their resolutions. You can acquaint yourself with how to create and manage an electronic mailing list, how to use an .htaccess file, or how to continue in case the settings of your email client are accurate, but you’re unable to send emails, for example. We have tried our best to be as thorough as possible and to cover all possible options in order to help you save time and efforts and to provide you with different solutions for any problem. The knowledge base comprises educational articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in every Control Panel section, whilst if you wish to browse the entire article list, you can go to the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers feature an extensive article repository where you can find any information that you might require about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We’ve created it based on the feedback that we have received from our clients throughout the years and, hence, our articles address particular issues that you might encounter and include the fastest means of solving them, for example receiving a 500 Internal Server Error message or not being able to send e-mail messages from your personal computer although you have the correct outgoing mail server settings. The articles are available in every single Control Panel section and you can examine them whenever you want. They can help you improve your knowledge not only about our platform, but also about the web hosting sphere as a whole, as they contain in-depth guides and general info such as what file permissions or cron jobs are.