A ticketing system is the most widespread medium of correspondence that hosting companies offer to their clients. It is typically part of the billing account and is the easiest way to resolve an issue that takes a certain period of time to examine or that needs to be forwarded to a server admin. In this way, all comments provided by either side will be stored in one and the same place in the event that someone else wants to work on the problem in question and the info in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which suggests that you will need to sign in and out of at least two accounts in order to do a specific operation or to get in touch with the hosting company’s client care team. If you would like to manage several domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Plus, it could take a significant period of time for the hosting provider to answer your tickets.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket while browsing your files or updating various account settings. The ticketing system is being closely monitored 24-7 by our client care staff representatives and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to get support. In contrast with some hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for information in relation to any billing or technical problem. Additionally, you can see a collection of educative articles, which will help you handle the most commonly encountered problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was built with one objective in mind – that you should be able to manage everything associated with your account from one location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got a query or stumble upon a predicament, you can touch base with our technical support team representatives right away without needing to log into an entirely different admin console. You can browse through your web files or check different account settings while posting a new ticket or reading the answer to an old one. In case you have an enormous number of tickets and you want to find a particular one, you can make use of the clever search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a reply in no more than an hour irrespective of the nature of your query or issue.