Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket while browsing your files or updating various account settings. The ticketing system is being closely monitored 24-7 by our client care staff representatives and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to get support. In contrast with some hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for information in relation to any billing or technical problem. Additionally, you can see a collection of educative articles, which will help you handle the most commonly encountered problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was built with one objective in mind – that you should be able to manage everything associated with your account from one location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got a query or stumble upon a predicament, you can touch base with our technical support team representatives right away without needing to log into an entirely different admin console. You can browse through your web files or check different account settings while posting a new ticket or reading the answer to an old one. In case you have an enormous number of tickets and you want to find a particular one, you can make use of the clever search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a reply in no more than an hour irrespective of the nature of your query or issue.