A live chat is one of the methods of communication offered by some website hosting suppliers as part of their support service. Depending on the company, the chat can be used for pre-sales, billing and/or tech support. This method of communication is quicker than a support ticket and it'll make it less likely to misunderstand or misspell something in comparison to a phone call with an agent. Furthermore, if the trouble that you experience needs some time to be investigated and resolved, you can do something else in the meantime instead of just waiting, as you would have to do if you call. You can also employ a live chat assistance service without spending a dime provided that you have web accessibility even if your hosting supplier is located in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Hosting

We supply a live chat support service for all shared hosting that we offer and we are able to assist you with almost everything live. In case you do not have an account with our company yet, we can give you more details about the plans to help you to pick the most appropriate package. In case you are an existing customer, we will be able to assist you with any billing or general matter and even with various common tech troubles, for example an e-mail address setup in a desktop e-mail client. If you can't phone us for some reason or you're in some country where we don't have a local telephone number, the live chat is the best option to contact us. Of course, some matters need longer time to analyze and test, so you will need to open a ticket to our technicians, still, we can save you time and help you with many troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all of our potential and current clients. If you're looking for a new web hosting account, you can chat in real time to one of our agents and obtain more information about our Linux semi-dedicated hosting in order to select the perfect package for your web sites. In case you already have an account with us, we'll assist you timely with billing, general and 1st level technicalissues. Though in some cases you'll need to open a support ticket as there're troubles that can't be resolved on the live chat, we'll be able to assist you with numerous common jobs, such as setting up an email account in an e-mail client or redirecting one domain to another one. As a result, you'll receive prompt assistance and you'll save a lot of time.