In case you’re a website owner, a problem may always appear and it doesn’t automatically need to be associated with the web hosting service. For example, something can go wrong when you update a script or some critical content might be modified or deleted unintentionally. Regardless of what the nature of the problem might be, you’ll need to contact the client care staff and request them to restore a backup or to assist you in troubleshooting the problem that you’re struggling with. How fast they’ll do this will predetermine the interval of time that your websites will be inaccessible. For certain sites such as community portals or e-stores, a continuous unavailability often equals lost visitors and money. With this in mind, it’s extremely important to use the services of a web hosting company that offers not only a good help desk support service, but also a timely one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reaction time for any customer support ticket that you post or any e-mail that you write is only sixty minutes, even if you contact us on weekends and public holidays. Whatever the nature of your issue or enquiry might be, we’ll lend a helping hand immediately and will supply you with the necessary info to sort out any problem with your websites. The real reply time typically doesn’t exceed 15 to 20 minutes, which means that you can just forget about waiting around for hours to get a problem solved or what is even worse than that – waiting one whole day only to receive a response that more information is needed while nothing’s fixed. We will assist you in no time purely because we realize precisely how precious time can be in the dynamic online realm. The sixty-minute reply guarantee applies to any technical or billing enquiry that you might have regarding our shared hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support staff reps are available all the time and they will answer any ticket that you post through the hosting Control Panel within no more than sixty minutes. The response time is guaranteed irrespective of whether you’ve got a generic query about your semi-dedicated server or you stumble upon a certain predicament and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we’re available day and night to address any technical, billing or general issue. In case you contact us about anything that’s within our power, we’ll resolve it before we reply, which suggests that you will not have to wait for hours or days while the problem continues. If there’s something that you have to do on your end, we will provide you with the required details – what possible solutions to try, what steps to take, etc.