Although this isn't the keyaspect to help you distinguish a dependable shared hosting supplier from a bad one and a reseller from a real supplier, being able to call and talk to a live person is a sign that you are not dealing with a one-person firm and that you'll be able to get in touch with someone any time you're looking for assistance. The telephone support for hosting services may range from standard to expert, thus the problems which can be resolved with a call differ based on the particular supplier. In the general case, these issues are more basic and feature billing or 1st level technical issues as more difficult matters often require a support ticket where both you and the sysadmins can track the proceedings with a specific situation. Still, having the option to call your service provider will save you lots of time and efforts for the countless small issues which will eventually show up when you manage your website hosting account.

Phone Support in Shared Hosting

Because we have live phone support 14 hours daily, you are able to contact us and talk to one of our customer support agents to get more information about any of the shared hosting that we offer and make sure that our servers meet the system requirements for your sites before purchasing anything. For your benefit, we now have phone numbers on 3 continents so you will be able to call the one closer to you - in the U.S.A., the UK or Australia. If you're already an existing customer, you can call us about general and billing matters, and even about some technical matters. In case the problem is strictly technical or it can take longer time to handle, you will have to employ our ticketing system, that will enable both you and our tech support crew to monitor the details provided by both sides.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we offer include live phone support for fourteen hours every day. If you're unsure which package will be suitable for your sites, you'd like to find out more about a package's specifications or you're looking for any other type of info about our solutions, you have the option to call any of the local telephone numbers which we have in the United States, the UK and Australia and our customer support representatives will help you. If you currently own an account, you'll be able to get in touch with us about general and sales matters, although we're usually able to help with numerous technical issues as well. For strictly tech troubles you should employ our in-built ticketing system where the conversation between you and our tech support team will be in one place, which is the better option if your problem can take extra time to be solved or it needs to be escalated to our system administrators.