24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting packages are round-the-clock, which means that you can forget about waiting for a few days to get assistance. In case you are not our client yet, you can give us a call, chat with a representative or send an email message. If you currently have an account, you're able to open a support ticket in addition to the other three options for contact. You can select the most suitable way to contact us based on what your location is or the hardware you're using. We are able to assist you for almost any webhosting-related question that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even in such a case the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to get prompt support, particularly when your site is not working as it should be for whatever reason. Our Linux semi-dedicated hosting come with 24/7 customer and technical support, consequently if something happens, you'll be able to use various ways to get in touch with us - telephone line with a couple of local numbers internationally, live chat, email messages and support tickets. The first two methods are for pre-sales, billing and general matters, which means that in case you do not have an account yet, for example, you can find extra information about our services, or we will help you with simpler technical problems. The second two methods are for solely technical matters or everything that is more time-consuming due to the fact that it is easier to track the correspondence between you and our technical support crew. The guaranteed maximum answer time for them is just 1 hour, the regular one - 15-20 min, therefore you won't have to wait for a whole day so as to receive assistance like you may have to do with various other service providers.
24/7 Customer Support in VPS Hosting
If you have a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any server-related issue or forvarious difficulties or questions with regard to the pre-installed software the server is equipped with. In case you haven't bought a virtual private server plan yet, you'll be able to find out more about our services by giving us a phone call or via the live chat service. For more tech issues, you'll be able to send an email or open a ticket from your billing Control Panel and you'll receive assistance within a maximum of one hour irrespective of the time of the day, even on weekends and holidays. The actual response time usually does not extend past half an hour. If you'd like to have assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can add to every single VPS package and our administrators can help you with any installation or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have prompt support in general, let alone when you manage an entire server, so every single dedicated server that we offer includes 24/7 support with 1-hour reply time guarantee whatever the issue. The service is cost-free for all the problems with your server or the software that was installed from our administrators through the setup, therefore you are able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from your billing area or you could send an e-mail, and the actual response time for both rarely surpasses 30 mins since we have administrators available twenty-four hours a day. In case you want general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you can take advantage of our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you're able to include to your server plan from the billing Control Panel.