A 99.9% Server Uptime
Our shared hosting platform is based on a solid, top–of–the–line hardware architecture and a significantly modified Linux variation. That’s why, regardless of what your web site is, or how many web site visitors you have, or even in case there is a distributed denial–of–service attack, our physical servers will stay up and your web sites will stay visible online.
Our shared hosting packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
If you wish to offer a premium web hosting service, you can rarely rely on the default network configuration in a datacenter. We’ve set up our very own custom internal network in order to ensure a faster–than–light connection speed with the rest of the world.
And because of this, irrespective of which data center facilities you opt for: our USA located datacenter, our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter or our Australia located datacenter, you can enjoy an assured 99.9% network uptime. And this uptime guarantee is valid for all web hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not pleased with our web hosting services, or if you consider them inadequate, or if you decide that you need a VPS hosting instead of a cloud hosting account – you will receive a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll retain total control of your domains even when you terminate your account with us.
24/7 Technical Support
We have conscientiously picked each single member of our 24x7 support team to ensure that we can offer the best customer care service you can get. Each of our technicians has many years of experience dealing with web hosting accounts behind his back, hence they know what they are doing. Moreover, they are available to you 24/7 – you can touch base with them whenever you want and they’ll reply to you as soon as possible.
Their average support ticket response time is below twenty minutes, while with many other web hosting companies you need to wait around for days. Moreover, we offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered within one hour.