Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your help requests will be attended to in no more than one hour after the support ticket or email is received. If your case needs additional assistance from an administrator, we will forward the trouble ticket or the e–mail to the person on duty, without delay and will leave a comment to inform you that more time will be needed for discovering a solution. If you order our Admin Services package, any of the server administration tasks included there will be completed whenever you desire.
A Top–Notch Help Desk Support Service
We’ll be available to you 24x7 to answer any questions that you may have connected with our Online Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also require assistance tackling server management tasks, you can check out our Admin Services package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and installation services
A User–Friendly Help Section
Every Linux dedicated servers hosting package is fitted out with our cost–free Online Control Panel, which offers an elaborate knowledge base and a group of step–by–step video tutorials. Whenever you need assistance working with the Online Control Panel, just press the Videos or Help buttons located in the upper right corner.