Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Response Guarantee

  • Each ticket that you submit to the customer help team will be attended to within about one hour. The normal questions are going to be taken care of asap. However, if the help request you have sent needs assistance from a qualified admin technician, we will send the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Top–quality Technical Support Service

  • We are on line for you 24x7x365 to provide you with guidance and client support and to help you with any difficulty that you could possibly come across when administering your virtual server. We will help you with all pre–configured programs, such as your Operating System, server administration panel (in accordance with the VPS type) and the Online Control Panel made 100% by our company.

  • Intuitive help center
  • A Descriptive Help Section

  • An in–depth and consistently updated collection of articles is incorporated into our custom–built Online Control Panel. It offers quick tips about how to execute all the basic website control tasks. The Help zone offers comprehensive how to articles and step by step video lessons. You can gain access to the Help area by clicking on the Help or Video buttons in the upper right side of each Control Panel section.